WHERE DO YOU SHIP?
We currently ship anywhere in the United States.
DO YOU SHIP TO ANY INTERNATIONAL LOCATIONS?
We do not at this time ship outside the US. However, you are welcome to contact us to make any special arrangements for packing and/or shipping to any location outside of the US. Our current shipping rates would not apply for international shipments. Shipping costs, taxes, duties and customs fees would be calculated and billed to you separately.
WHAT SHIPPING COMPANY DO YOU USE?
We primarily use USPS and Fedex.
HOW IS MY ORDER SHIPPED AND WHAT DOES IT COST?
Silk Squares are shipped in a flat (9.5" x 12.5") Priority Mail Envelope, 3 day delivery for a flat rate of $7.00. We will ship any number of silk squares to a single location for the same rate.
Cushions are shipped in an 18" x 18" x 6" box, 4 day delivery, for a flat rate of $17.00.
A combination order with cushion(s) and silk squares will ship together in a cushion box for the rate of $17.00.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, and American Express, as well as payments via PayPal.
WHAT IS YOUR GENERAL ORDER PROCESSING TIME?
Orders placed Monday through Friday are processed within 24 hours.
Orders placed after 2 p.m. on a Friday, over the weekend, and/or during holidays are processed the following business day.
WHAT HAPPENS AFTER I PLACE MY ORDER?
An email confirmation of your purchase will be sent immediately after your order is submitted. Save this confirmation for your records. If you do not receive a confirmation, check your spam filters.
When your order is ready to ship, you will receive another email notification confirming shipping along with a tracking number.
HOW ARE PRODUCTS PACKAGED?
Our Silk Squares are packaged in our signature pochette envelope. We will package up to 4 in one pochette. We are happy to package each individually upon your request. Pochettes are shipped in flat letter size envelopes. Cushions are packed in a clear protective sleeve and shipped in an 18" x 18" x 6" kraft corrugated box.
GIFT GIVING: CAN YOU SEND TO MULTIPLE LOCATIONS?
Yes. However each location requires a separate purchase. Orders are processed according to the shipping location.
GIFT GIVING: CAN I INCLUDE A NOTE?
Yes. We would be delighted to include a small hand-written note with any gift. Let us know (in the order notes) that you would like to include a note and what you'd like it to say.
THE ITEM I WANT IS SOLD OUT
If an item is sold out, we offer you the option to be notified by email when it becomes available again. The production of our products is a hand process so, if an item is popular, it can sell out. However, our studio workshop is always working on new pieces and an item can be back in stock within days of selling out.
WHAT IS YOUR REFUND POLICY?
We will accept returns and/or exchanges within 30 days of your purchase.
The item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, we will send you an email to notify you that we have received it. We will also confirm the returns condition and approval. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We are happy to exchange any order. A Credit Notification email with your credit for the value of your return. A credit will expire after one year from date of the Credit Notification. Shipping costs from the original order are not included in a credit. Any shipping costs for a return/exchange will be additional costs.
To return a purchase, you should mail your product to:
711 S. Olive St. #504
LOS ANGELES, CA 90014
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. For any return shipment we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
HOW ARE THE SILK SQUARES MADE?
We use the traditional process of silk-screen to print the designs. Each color on every square is hand screened onto 12mm 100% mulberry silk twill. This process yields the best quality of color. Each piece is then hemmed by hand-rolling the edge.
HOW ARE THE CUSHIONS/PILLOWS MADE?
The silk square is fused to a protective backing before the construction of the cushion. It is joined with the back panel made of Dutch cotton velvet and trimmed with a either self-welting or a brush fringe. The cushion is filled with down-feather insert.
CAN I ORDER CUSTOM CUSHIONS/PILLOWS?
Yes. If you would like a pillow made from any silk square not currently offered as a pillow, we can make it for you. Just contact us with your request. This can take 3 to 6 weeks depending on the details and availability of materials. Once the details of the request are confirmed we will give you an estimation.
WHAT IS MULBERRY SILK?
Mulberry silk is the highest quality silk available for purchase. The unique thing about Mulberry silk is how it is produced. Mulberry silk has its history in China, where local farmers grow mulberry leaves for silkworms to feed on. The resulting cocoons are spun into raw Mulberry silk fibers.
Because the silkworms of the Bombyx mori moth only feed on mulberry leaves, the resulting silk is some of the finest available in the world. Mulberry silk is more refined than other types of silk. Other types of silks such as wild silk are less uniform in colour and texture, with shorter strands.
One of the unique benefits of Mulberry Silk is that it is 100% natural, odorless and hypoallergenic.